Refund & Return Policy
Thank you for shopping with GrinPet, the pet supplies store operated by TenryFancy LLC. We want you and your pet to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work.
1. Return Window
You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Opened or used grooming and care products (shampoos, sprays, brushes, etc.)
- Items marked as final sale or clearance
- Gift cards
3. How to Start a Return
To begin a return, contact us at woldy@tenry.work with your order number and the reason for the return. We will provide return instructions and, where applicable, a return shipping label.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method, typically within 5–10 business days after approval. Your bank or card issuer may take additional time to post the refund to your account.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
6. Exchanges
If you would like to exchange an item for a different size or style, please contact us. We will guide you through the exchange process, subject to product availability.
7. Contact
Questions about a return or refund? Email us at woldy@tenry.work.